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How We Protect Your Privacy

We handle your account details, payment information and gameplay history with the same care we'd want for our own.

Data encrypted on deposit and withdrawalPayment info safeguarded across DANA, OVO, GoPay and QRISYour account access stays under your control
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REACH US HERE

How to Contact Us About Your Privacy

Team online

Email Support

Send your privacy questions or data requests to our support team. Responses typically arrive within 24 hours on weekdays. Include your account email and the topic so we route you quickly.

Live Chat

Open your account and jump into live chat from the lobby. Our team in Makassar and Denpasar offices answers privacy queries during business hours—9am to 11pm Jakarta time, seven days a week.

Account Settings

Review and update your personal data directly. Log in, go to Account > Privacy, and adjust what information you share with us. Changes take effect immediately.

SECURITY & CONTROL

How We Keep Your Privacy Secure

Data Encryption

All deposits and withdrawals through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your banking details never leave your device until they reach our secured payment processor.

Account Verification

We ask for ID proof and bank statements when you withdraw to confirm the account holder matches your registration. This step protects you and us from fraud.

Cookies and Tracking

We use cookies to remember your login, store your game preferences and track gameplay for analytics. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to meet local law. You can request deletion of optional data.

Third-Party Sharing

We share your data only with payment processors like DANA, OVO, GoPay and QRIS to process your transaction. We do not sell or rent your information to marketing companies.

Your Data Rights

You can request a copy of your data, ask us to correct mistakes or delete optional fields. Email support with your account email and we'll respond within 14 days.

Privacy Policy FAQs

Your account login details are deactivated immediately. We keep your transaction history and payment records for seven years where local law requires. You can request deletion of optional profile data like phone number through our support team.

Yes. Email support from your registered account address and ask for a data export. We'll send you a complete list of information we hold—your profile, payment history, game activity and device logs—within 14 days.

Banking details are encrypted when you enter them. We never store your full card or bank account number on our servers. Payments through DANA, OVO, GoPay and QRIS use tokenized transfers so your actual account stays hidden.

No. We do not sell or rent your personal information. We share payment data only with our processor to clear your deposit or withdrawal. Marketing emails come only from us, not third-party vendors.

Gameplay data—which games you opened, your bets and results—is stored for one year unless you request deletion. Transaction records are kept for seven years to comply with local record-keeping law.

Log into your account, go to Preferences > Notifications and turn off email updates. You'll still get account security alerts and withdrawal confirmations because those are essential.

Yes. Go to Account > Profile and edit your name, email, phone or address. Some fields like account registration name may require ID verification for security. Changes happen immediately once verified.

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